Delivery Information + Returns
All products are shipped discreetly in a brown box with absolutely no indication as to the contents. All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the doorstep or with neighbours.
PLEASE SEE BELOW FOR LAST ORDER TIMES FOR SAME-DAY DISPATCH OF YOUR ORDER (UK ONLY):
Monday to Friday:
24 hour delivery - order before 2PM
48 hour delivery - order before 5PM
Guaranteed next-day delivery - order before 2PM
Time for Delivery
UK: Royal Mail Tracked48
2 - 3 working days
UK: Royal Mail Tracked24
1 - 2 working days
UK: DPD Express Next Day
1 working day
UK: Royal Mail Overnight
1 working day
EU: Royal Mail International
Worldwide Royal Mail International
UK:- GOODS ARE DISPATCHED BY THE CHOICE YOU SELECT DURING CHECKOUT ROYAL MAIL: IF YOU ARE NOT IN WHEN THE PARCEL ARRIVES THEY WILL KEEP THE PACKAGE AT THER LOCAL DEPOT FOR 7 DAYS ENABLING YOU TO PICK IT UP. AFTER 7 DAYS THE PARCEL THEN RETURNS TO US. DELIVERY TAKES 1-3 DAYS.
BFPO (British Forces Post Office):- Goods are dispatched by Royal Mail Recorded delivery. Delivery takes 3-5 days.
DPD Courier: If you are not in when the parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us. Delivery takes 1-2 days. £5.99
Southern Ireland:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via DPD Courier International. Delivery takes 3-5 days.
Europe:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD Courier International. Delivery takes 3-5 days. £6.99
Rest of World:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD Courier International. Delivery takes 3-5 days. £9.99
Return or exchange an item - our 100% money back guarantee If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 6 months of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are despatched within 6 months of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. Our Returns address is:
PO BOX 228
You have the right to cancel the order at any time up to 30 days starting the day after delivery. No questions asked.
Please return the goods, unopened and unused to qualify for a full refund.
PO BOX 228